Questions about nodes, setup, or billing? Reach out below or check our FAQ for instant answers to common questions.
Whether you have a question about plan tiers, client setup, or an active subscription link, use the form or reach out through the channels below. Our team typically responds within one business day.
A little context in your first message goes a long way — here's what helps our support team resolve your question on the first reply instead of a back-and-forth.
Many setup, billing, and node questions are already answered in detail on our FAQ page. It's worth a quick search before writing in, since it often gets you an instant answer.
If your question involves an active subscription link or billing, include the email address tied to your SKYLUMO account so support can look up the right record immediately.
For setup issues, mention which client you're using (Clash Verge, Mihomo Party, sing-box, v2rayNG, or Shadowrocket) and your operating system — this is usually the first thing support needs to know.
Most inquiries receive a reply within 24 hours. Setup and billing questions are prioritized since they tend to be time-sensitive.
Contact support with the email address linked to your account and we'll help you recover access to your active subscription link.
We track regional demand and expand the node pool over time. Feel free to suggest a region through the contact form above.
Support is currently handled by email to keep a written record of every setup step and troubleshooting detail, which tends to resolve technical issues more reliably than a live chat transcript.